Modes de livraison

We can ship all the products in our range anywhere in France, Europe, and worldwide without any particular restrictions.

PICK UP ON SITE (free!)

Yes! You can pick up your order from our warehouses during opening hours (Monday to Friday, from 9 AM to 5:30 PM at ZA Keravel Loch'Actif 56390 Locqueltas). To do this, place your order normally on this site and select "local pickup" in the carrier choice.free !It seems like there might be an error or incomplete text in your message. Could you please provide the full text you need translated from French to English?- Order confirmed before 10 AM: You can pick it up the same day starting from 2 PM.- Order confirmed after 10 AM: You can pick it up from 9:30 AM the following day.Learn more.

DELIVERY IN CONTINENTAL FRANCE (Excluding Corsica and overseas territories)

It's the practical, fast, and economical solution. Delivery in 24 hours* to a relay point near you!The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- FREE delivery to pickup points for any order over €120 including tax

- Delivery of your package the next day (if a business day) before 1 PM.after preparation and handling by the carrier.
- At any time, you can access the tracking of your package.
- A large number of relay points to choose from (10,000 post offices + 6,000 pick-up points): close to your workplace, your home, or on your daily route.
- Better time management with an alert for when their package arrives at the pickup relay and with extensive opening hours, late in the evening and on weekends.
- Possibility to appoint a person
- You have 7 days to come and collect it. ;3 days for Pickup Station. An ID will be required from you. If it's a gift, remember to notify the recipient otherwise the package will be returned to us!

The 24-hour deadline cannot be guaranteed by CHRONOPOST or KANATA when the package is sent on a Friday during busy periods, for example, during the end-of-year holidays or Black Friday.

Chronopost Home Delivery 24H/48H

For an order placed before 10 AM, it's the express solution, delivery directly to your home within 24 hours*!The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Delivery of your package the next day(if business day)before 1 p.m.after preparation and handling by the carrier.

- At any time, you can track your package on the Chronopost website.

- You will receive tracking notifications by email and/or SMS. In case of absence, you can reschedule your delivery day through these notifications.

- No delivery on Saturdays! 

- Parcel delivery is done with signature (except for exceptions related to the current health situation)

The 24-hour deadline cannot be guaranteed by CHRONOPOST or KANATA when the package is sent on a Friday during busy periods, for example, during the end-of-year holidays or Black Friday.

Chronopost Express Home Delivery Saturday 24H

For an order placed before 10 AM on Friday, choose the express option for delivery directly to your home within 24 hours* ! If the 10-hour deadline is exceeded, please do not hesitate to contact us at 02 21 02 23 55., we might still be able to ship your order.

The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Delivery of your package by 1 PM the next day.after preparation and handling by the carrier.

- At any time, you can track your package on the Chronopost website.

- You will receive tracking notifications by email and/or SMS. In case of absence, you can reschedule your delivery day through these notifications.

- Parcel delivery is done with signature (except for exceptions related to the current health situation)

The 24-hour delivery timeframe cannot be guaranteed by CHRONOPOST or KANATA during busy periods, for example during the end-of-year holidays or Black Friday. 

Delivery to Post Office Colissimo 48H

It's the practical and economical solution. Delivery in 48 hours* (working days) to a post office near you! The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Delivery of your package within 48 hours,after preparation and handling by the carrier.
- At any time, you can access the tracking of your package.
- Better time management with an alert for the arrival of their package via email and/or SMS.
- You have 10 days to come and collect it. An ID will then be required from you. If it's a gift, remember to notify the recipient otherwise the package will be returned to us!

The 48-hour timeframe cannot be guaranteed by COLISSIMO or KANATA during busy periods such as the holiday season or Black Friday.

DELIVERY IN CORSICA

Chronopost 24H/48H Pickup Point Delivery

It's the practical, fast, and economical solution. Delivery in 24 hours* to a relay point near you!The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Delivery of your package the next day (if it is a business day) before 1 PM. after preparation and handling by the carrier.
- At any time, you can access the tracking of your package.
- A large number of relay points to choose from (10,000 post offices + 6,000 pick-up points): close to your workplace, your home, or on your daily route.
- Better time management with an alert for when their package arrives at the pickup relay and with extensive opening hours, late in the evening and on weekends.
- Possibility to appoint a person
- You have 7 days to come and collect it. ;3 days for Pickup Station. An ID will be required from you. If it's a gift, remember to notify the recipient otherwise the package will be returned to us!

The 24-hour deadline cannot be guaranteed by CHRONOPOST or KANATA when the package is sent on a Friday during busy periods, for example, during the end-of-year holidays or Black Friday.

Chronopost home delivery

It's the express solution, delivery directly to your home in record time !
 The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Delivery of your package by 1 PM the next day.after preparation and handling by the carrier.
- At any time, you can access the tracking of your package.
- The parcel is delivered against signature.
- Interactive delivery...

DELIVERY TO FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
Colissimo Overseas Departments/Territories:

(Guadeloupe, French Guiana, Martinique, Réunion, Saint Martin, Saint Barthélemy, Mayotte, Saint Pierre and Miquelon, French Polynesia, New Caledonia, Wallis and Futuna, and the French Southern and Antarctic Lands (TAAF), and the Postal Sectors.)

-  The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

- Distribution of your parcels upon recipient's signature within 5 to 7 business days.

Chronopost

Contact us for any request.

CLOSE EUROPE DELIVERY
Delivery of your packages with the recipient's signature within 2 to 7 business days. for the following destinations: Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Andorra, Switzerland.

 The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

Please note that for certain products (poutine cheese, alcoholic beverages), customs fees may apply upon receipt of the package. You should first check the regulations in force in the country where the package is being delivered. Kanata cannot be held responsible for any additional billing costs related to the customs taxes of the destination country.

DELIVERY ACROSS GREATER EUROPE

 Delivery of your packages with the recipient's signature within 2 to 7 business days. for the following destinations: Austria, Denmark, Ireland, Portugal, Switzerland, Liechtenstein, Finland, Norway, Iceland, Poland, Sweden, Czech Republic, Greece, Slovakia, Hungary, Slovenia, Croatia, Turkey.

 The delivery charges are calculated based on the weight of the package. They will be indicated on our site just before the confirmation of the order.

Please note that for certain products (poutine cheese, alcoholic beverages), customs fees may apply upon receipt of the package. You should first check the regulations in force in the country where the package is being delivered. Kanata cannot be held responsible for any additional billing costs related to the customs taxes of the destination country.

We take great pride in delivering to you quickly and efficiently! ...

We prepare and ship packages from Monday to Friday.

Orders containing Poutine Cheese will not be shipped on Fridays, as there is no delivery on Saturdays. This is to prevent any issues with the cheese's preservation in case of delivery delays.

Any order placed and paid for by credit card or PayPal before 10 a.m. will be shipped the same day (subject to bank interface feedback as payment confirmed). After this time, your order will be shipped the next business day.

We can make changes to your order up until the last minute if you call us at 02 97 68 15 27 to inform us of your choices.

Your orders are carefully prepared and checked by our teams, then they are packaged with very suitable materials to ensure a delivery without any incidents.

We do not apply any preparation fees to our orders. However, in the case of certain returns of your packages to the warehouse after shipment (see. Terms and Conditions) a preparation fee of 5€ including tax may be charged to you.

... and in an ecological way !

Kanata, through its partners Colissimo and Chronopost, guarantees carbon-neutral shipping and delivery of your package by implementing measures to offset the CO² emissions of the La Poste group.

Additionally, according to a study by Fevad, having items delivered to your home emits 30% less CO² than picking them up at a collection point... So why go without ?

Claims regarding delivery

Package delivered past the deadline:

Kanata cannot be held responsible for delivery delays by the carrier you have chosen.

Nevertheless, we are at your disposal to conduct an investigation with the responsible services to find out the reasons and to keep you informed of the progress of your package as soon as possible.

In case of a delivery delay for an order containing poutine cheese, for which delivery was supposed to be made to a relay point, if the cheese arrives expired, you will be refunded but it will not be resent. We strongly advise you to choose delivery to your home. This will allow you, in case of delay, to benefit from a second shipment at our expense or a refund of the cheese, according to your preferences.

Non-delivery due to address error:
If the mistake is due to"Kanata" does not have a direct translation as it is a proper noun. It could refer to a suburb of Ottawa in Ontario, Canada, or it might be used in other contexts, such as the name of a place, a project, or something else. If you provide more context, I can offer a more accurate translation or explanation., we will resend the package to you upon receipt at our expense.
If the error is on your part, and your package has been returned to us, we will be obliged to ask you to pay the actual shipping costs for the second shipment, as well as a return fee of 10 € including VAT.
If your order included a perishable item with a short best-before date (such as poutine cheese), your order will be reshipped without it. If you wish to receive it again, you will have to pay the price of the merchandise a second time.

In the event that you wish to cancel the order following this return, we will refund the order, excluding actual shipping costs.see package weightExcluding expired goods, excluding flat-rate return compensation of €10 including tax, and after deducting the order processing fee of €5 including tax.

Package returned after holding period:

If you do not go to your post office within 10 days following the delivery notice from your mail carrier for Colissimo deliveries, and within 7 working days after delivery for Chronopost, the package is automatically returned to us. The return is charged to us by the carrier. Note that this period is 7 working days for Relay Points and 3 days for Pickup stations.

In case of a return due to an exceeded waiting period, the return costs will be at your expense. These fixed costs, €10 including tax, are automatically charged to Kanata by various carriers, regardless of the package weight. They will be billed to you on the basis of a flat rate of €10 including tax as a return compensation.

If you wish to cancel your order following its return to our warehouse, we will process the refund for it, excluding actual shipping costs.see package weightExcluding expired goods, excluding a flat return fee of €10 including tax, and deducting a €5 including tax order processing fee.

If you would like us to resend your order, you will need to pay a return fee of €10 including tax* and the actual shipping costs for the second shipment. (payment by credit card by contacting KANATA's telephone reception at 02 97 68 15 27 or by bank transfer - please request our bank details by email). If your order contained a perishable item with a short shelf life (such as poutine cheese), your order will be resent without it. If you wish to receive it again, you will have to pay the price of the merchandise a second time.

Any parcel not claimed following our email reminders will result in the cancellation of the order after 6 months. You will be refunded the cost of the order excluding actual shipping costs, excluding expired goods, excluding return warehouse costs, and after deducting a processing fee of 5€ including VAT.

The return fee of 10€ including tax corresponds to the costs that the carrier charges Kanata for any returned package, regardless of the reason (address error, exceeded retention period, breakage, etc.)

Lost packageIt seems like your message is incomplete. Could you please provide the text you need translated from French to English?

If the carrier were to lose your package, we commit to opening an investigation with their claims service., and once this loss is confirmed by them, We are returning your order at no additional cost.

To do this, you will need to send us by mail or email a copy of your ID card and a handwritten letter stating on your honor that you have not received the said package and that you commit to refusing the first package in case it is delivered to you later.

Damaged packageIt seems like your message is incomplete. Could you please provide the text you need translated from French to English?

It is your responsibility to check the contents of your package upon receipt, in front of the postal worker or the merchant at the relay point.Thus, you can draw up a report with the carrier's representative to carry out the procedures for claiming compensation for the inconveniences for which he is solely responsible.

If the delivery person were to drop off a package that appears to be damaged, you can:
- refuse it and ask to make a report with the latter. This approach allows for the processing of the claim and a much faster dispatch of a second parcel.
- Open it in front of the postal worker so that they can verify with you the number of damaged items and fill out a report. (The mail carrier or delivery person is obligated to stay and assess the damage with you if you request it).

If you would like us to handle the procedures for you with the carrier you have chosen, you must send us photos of the defective items and the package (label with your name included) as soon as you receive it.

For further details, please refer to the General Terms and Conditions of Sale.