Conditions générales de ventes

Article 1: Price

1.1 The prices of our products are indicated in euros (EUR), including all French taxes (including French VAT), excluding contributions to processing and shipping costs (see "Delivery").

1.2 Deliveries made in any other member state of the European Union are also subject to VAT at the current rate of the seller's country (Art. 256 - 256 bis of the CGI).

1.3 For any delivery to a country other than metropolitan France or a member state of the European Union, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not within the jurisdiction of "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.. They will be your responsibility and fall entirely under your responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.

1.4"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in effect at the time the orders are recorded.

1.5 The products remain the property of "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. until the full payment of the price.

Article 2: Order

A detailed invoice will be available as a link on the website under "My Account" by entering your login details, which you can print if needed. "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.

Article 3: Validation

You declare that you have acknowledged and accepted these General Terms and Conditions of Sale before placing your order. Therefore, the validation of your order constitutes acceptance of these General Terms and Conditions of Sale.

Your order is only validated after online payment has been made.

No payment on delivery is possible.

Article 4: Availability

Article 5: Delivery

We deliver in France and more broadly in Europe (see Delivery for more information).

We prepare all orders placed before 10:00 AM on the day of departure.
Orders confirmed and paid after this deadline will be prepared the following day.

It is your responsibility to thoroughly check the delivery information you provide. For more information, please consult our deliveries section.

In the event that an order is too bulky for the chosen mode of transport, or too fragile, we reserve the right to ship your order via road carrier.
In this case, you will need to be present when the delivery person arrives. We systematically ask the transport company to call you to arrange an appointment. If you wish to be delivered quickly and are certain to be present for the delivery, do not hesitate to ask us to cancel the appointment scheduling.

The order is then delivered on a small pallet. You must report in writing any incidents (damaged cardboard, soiled pallet, etc.) when signing.

The products are delivered to the delivery address that you provided during the ordering process. The times indicated on the "Delivery" page are usual average times and correspond to the shipping processing time, to which is added the transit time.
In the event of a shipping delay, an email will be sent to you. In this case, as long as the product has not been shipped, you can always cancel your order.

We also invite you to regularly check your order tracking and to call Customer Service for any questions or if there are any issues.
In the case of payment by credit card, the indicated times are average times and correspond to the shipping and delivery times (on the "Delivery times and costs" page) for products destined for metropolitan France.
In the case of payment by bank transfer, the order will be processed once the payment has been made. Consequently, the applicable deadlines in this case are those on the day of confirmation receipt from the bank and may therefore be subject to change compared to those mentioned on the day the order was placed.

Regarding claims following transport incidents,"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.Cannot be held responsible for any inconvenience caused by the carrier you have chosen.

Nevertheless, we will handle all the claim procedures for you.
 

For more details, refer to the section "Delivery methodsIt seems like your message was cut off. Could you provide more details or complete your sentence so I can help you better?
 

Article 6:Claims regarding delivery

Unclaimed package within the deadline

If you do not go to your post office or relay point within 3 days following the receipt of the notice received by email or SMS, the package is automatically returned to us. The return is charged to us by the carrier.

In the event of a return due to an exceeded processing time, the return costs will be borne by the customer. These fixed costs are automatically billed to"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.By the various carriers, regardless of the weight of the packages. They will be charged to the customer based on a flat rate of 15 € including VAT corresponding to a return fee.

If the customer wishes to cancel their order following the return to the warehouse,"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.Will refund the amount of the ordered goods, excluding actual shipping costs (see package weight), excluding expired goods, excluding a return fee* of €15 including taxes, and deducted from the order processing fee** of €15 including taxes. If this amount exceeds that of the order, the customer will therefore receive no refund.

If you would like us to resend your order, you will have to pay the return fee* and the actual shipping costs for the second shipment (credit card payment by contacting the telephone reception of"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.At 02 21 02 23 55 or by bank transfer - please request our bank details by email).If your order contained a perishable item with a short expiration date (such as poutine cheese), your order will be reshipped without it. If you would like to receive it again, you will have to pay the price of the merchandise a second time.

Any package not claimed following our email reminders will result in the order being canceled after 4 months. It will be refunded to you excluding actual shipping costs, excluding expired goods, excluding warehouse return costs, and after deducting a processing fee of 15€ including tax. If this total amount exceeds the amount of the order, the customer will therefore receive no refund.

Under no circumstances can Kanata be held responsible for an error in the email or telephone number entered by the client.

PACKAGE OFIt seems like there might be a typo or incomplete text here. Could you please provide more context or clarify the text? "TERIORE" does not appear to be a complete word or sentence in French.

It is your responsibility to check the contents of your package upon receipt, in front of the postal worker, the delivery person, or the merchant at the relay point.Thus, you will be able to draw up a report with the carrier's representative to carry out the procedures for claiming compensation for the inconveniences for which he may be held responsible.

If upon opening the package in front of the delivery person or the merchant, you notice a breakage inside,if your package appears to be damaged(impact on the cardboard, cardboard soaked by a liquid, ...)you must report it immediatelyWithout waitingthe departure of the delivery person or the postal worker for a home delivery, or without having to leave the commercial premises of your relay point.

You can either:

- refuse it and ask to make a report with the carrier or their representative, noting your reservations on the delivery slip.paper or digital mediumThis approach allows for the processing of the claim and the sending of a second package much more quickly.

- open it in front of the carrier or their representative so that they can verify with you the number of damaged items, take photos, and note your reservations on the delivery slip.The mail carrier or delivery person is obligated to stay and assess the damage with you if you request it.It seems like there was an error in your submission, as I received only a parenthesis. Could you please provide more context or resend the text you need translated?In this case, please attach to your request by email 3 photographs: Parcel with visible label, the product in its original packaging, and the damaged product.

If the breakage of one or more products is not reported in front of the delivery person or the merchant,relay pointThis cannot be compensated by the carrier, nor by Kanata. And this is the case even if you send us photos later in the day.

Once the report is established, if you would like us to handle the procedures for you with the carrier you have chosen, you must send us photos of the defective items and the package (label with your name included) on the same day of its receipt. Please send the photos to us atThe text "contact@kanata.fr" appears to be an email address. There is no translation needed for email addresses as they do not change between languages.And to contact us at02 21 02 23 55.

If the request to Chronopost or Colissimo customer service is not made on the same day, it will not be considered by the carriers, nor byKANATA

Package delivered outside of the deadline:

"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.Cannot be held responsible for the delivery delays of the carrier chosen by you.

Nevertheless, we are at your disposal to conduct an investigation with the responsible services to find out the reasons and keep you informed of the progress of your package as soon as possible.

In case of a delivery delay of an order containing poutine cheese,which was to be delivered to a relay point, if the cheese arrives expired, you will be refunded, but it will not be resent. We strongly advise you to choose delivery to your home. This will allow you, in case of delay, to benefit from a second shipment at our expense or a refund of the cheese, according to your preferences.

Parcel delivered out of schedule with Return to Warehouse at the initiative of the recipient or the customer.

If a delivery delay of 7 business days (inclusive) resulted in a "return to our warehouse" due to the choice of the recipient or the customer, the order will be refunded excluding actual shipping costs.see package weight), excluding expired goods, excluding a return fee* of €15 including VAT, and deducted from the order processing fee** of €20 including VAT.

Beyond 8 working days of delay, in the case of a warehouse return initiated by the recipient or the customer, the order will be refunded to you excluding actual shipping costs.

If you wish us to resend your order at a later date or to a different address, you will have to pay the return fee* and the actual shipping costs for the second shipment (credit card payment by contacting the telephone reception of"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. at 02 21 02 23 55 or by bank transfer - ask us by email for our bank details). If your order contained a perishable item with a short expiration date (such as poutine cheese), your order will be reshipped without it. If you would like to receive it again, you will have to pay the price of the merchandise a second time.

Non-delivery due to address error:

The delivery address is entered by the customer at the time of their order. In case of an address error, we will be obliged to ask you to pay the actual shipping costs for the second shipment, as well as a return fee* of €10 including VAT.
If your order contained a perishable item with a short expiration date (such as poutine cheese), your order will be reshipped without it. If you would like to receive it again, you will have to pay the price of the merchandise a second time.

In case you would like to cancel the order following this return, we will process the refund of the order, excluding actual shipping costs.see package weightExcluding expired goods, excluding return compensation* of 15€ including tax, and deducted from the order processing fee** of 15€ including tax.
  

Lost package:

If the carrier were to lose your package, we commit to opening an investigation with their claims service, and once this loss is confirmed by them, we will resend your order at no additional cost.

To do this, you will need to send us by mail or email a copy of your ID card and a handwritten letter stating on your honor that you did not receive the said package and that you agree to refuse the first package in the event that it is subsequently delivered to you.

It seems like you provided an asterisk (*) which doesn't contain any content to translate. Could you please provide more text or clarify your request? The return fee of €15 including tax corresponds to the charges billed by the carrier."Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.Based on a flat fee for any return of a package, regardless of the reason (wrong address, exceeded hold time, breakage, etc.)

It seems like your message is incomplete. Could you please provide more details or clarify what you need help with? The order processing fee of 15€ including tax (fixed rate) compensates "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.Additional costs that are imposed on us following the treatment by the after-sales service of the warehouse return, when it is the responsibility of the client.e.g., error in entering address at the time of placing the order, package not picked up within the deadlines imposed by the carrier, failure to communicate a valid phone number for the recipient, ...)

Article 7: Payment

The payment for your purchases is made:

Article 8: Securing

"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. guarantees you a risk-free and trustworthy purchase. For your safety, the integrity of the data exchanged is encrypted during transactions.
Crédit Agricole Bank of Morbihan guarantees a secure transaction when making a payment by credit card. Paying for your purchases with "E transaction" incurs no additional fees.

Article 9: Right of withdrawal

You have the right to cancel within fourteen (14) days from the receipt, as provided by law, to return the items without having to provide a reason.
The price of the product(s) purchased will be refunded within fourteen (14) days. Return shipping costs are the responsibility of the buyer.

You should first contact our after-sales service.
The products must be returned in their original condition and accompanied by a copy of the invoice.

The return address will be:

Items returned incomplete, damaged, harmed, or soiled by the customer are not accepted.

***Withdrawal Form***

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) described below:

Your order number: _________

Ordered on (*)/received on (*): _________

Name of consumer(s): _________________________________________________________

Billing address of the consumer(s): _________________________________________________________

In case of an exchange, address to which the products must be returned:

identical to the billing address: yes/no (*)

other: _________________________________________________________

It seems like you've entered a line of underscores. Could you provide more text or clarify your request? I'm here to help!

Signature of the consumer(s) (only if this form is notified on paper):

Date:

(*) Cross out the unnecessary information.

Article 10: Product Compliance

In case of a product error during the preparation of your order, "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. commits to reimbursing you (bank refund or credit) or exchanging products that do not match your order.
In this case, we kindly ask you to contact our team to inform us in detail by email, accompanied by at least one color photograph.

 The request must be made within 2 days of the customer receiving the package. Any claim made outside this period will not be accepted.

In case of an error on our part,"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. will decide, depending on the extent of the damage and at our discretion, either to send you a Colissimo Return label at our expense to proceed with the exchange, or to refund you (credit or bank return) for the item(s) not received.
The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfaction or reimbursement) provided for in Article 8.

In accordance with Law 80-335 of May 12, 1980, the goods remain the property of the seller until payment is made.

Article 11: Reimbursement

Refunds for products in the cases referred to in Articles 8 and 9 will be made within a period of no more than fourteen (14) days after we receive the products.
The refund will be made at the choice of "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. by credit to your bank account or by bank check addressed to the name of the client who placed the order and to the billing address. No cash on delivery will be accepted, regardless of the reason.

Article 12: Customer Services

For any information or questions, our customer service is at your disposal:
- Phone: +33 (0)2 21 02 23 55
- Email: contact@kanata.fr

(Monday to Friday from 9 AM to 6 PM)
Address: KANATA - ZA Keravel Loch'Actif 56390 LOCQUELTAS, France

Article 13: Liability

The products offered are in compliance with current French legislation. The responsibility of "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. cannot be held responsible in case of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order.
The photos are provided for illustrative purposes only. We invite you to refer to the description of each product to know its specific characteristics. Please do not hesitate to contact us if you have any doubts or if you would like further information.

Article 14: Protection

The elements contained on this site, particularly the texts, illustrations, and photographs, may not be used, modified, altered, partially or completely reproduced, and more generally, may not be exploited without the express consent of the company. "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used..

Article 15: Applicable Law and Disputes

For any complaints, please contact Kanata's customer service.

To contact us:

Email: contact@kanata.fr

Phone: 02 21 02 23 55 from Monday to Saturday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.

Mail: Kanata/Elabore - ZA Keravel Loch'Actif 56390 LOCQUELTAS- FRANCE

In accordance with the provisions of Articles L.616-1 and following of the Consumer Code, the Company ensures that its consumer clients have the right to resort free of charge to a consumer mediator for the amicable resolution of a dispute that would oppose them to the Company and which could not have been resolved amicably between them. To find out the procedures for referring to the Mediator, click here

This contract is subject to French law. The language of this contract is French.

In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 16: Personal Information

The information and data concerning you are necessary for managing your order and our commercial relationships. This information and data are kept for security purposes, to comply with legal and regulatory obligations, and to enable us to improve and personalize the services we offer you and the information we send to you.

The company collects certain personal information as part of the use of its services. This information may include, but is not limited to, identification data, contact information, preferences, as well as data related to the use of services. Personal data will be retained for a period not exceeding that necessary for managing the relationship with the user, in accordance with applicable legal requirements. The collected information may be used for various purposes, such as improving user experience, managing the contractual relationship, analyzing usage behaviors, and sending relevant communications based on user preferences.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and correct personal data concerning you. To do this, simply write to us online at The text "contact@kanata.fr" appears to be an email address. There is no translation needed for email addresses as they do not change between languages. or by mail to KANATA - ZA Keravel Loch'Actif 56390 LOCQUELTAS - France, by providing us with your last name, first name, and email address.

Based on the choices you made during the creation or consultation of your account, you may receive offers from our company, as well as our newsletter. If you no longer wish to receive them, you can request to unsubscribe at any time online by The text "contact@kanata.fr" appears to be an email address. There is no translation needed for email addresses as they do not change between languages. or by mail to KANATA - ZA Keravel Loch'Actif 56390 LOCQUELTAS - France, indicating your last name, first name, and email address.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our site. Therefore, cookies are used by "Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used. that in order to improve the personalized service intended for you.

Article 17: Identification

"Kanata" doesn't have a direct translation in French as it is a proper noun, possibly referring to a place or a concept depending on the context. In English, "Kanata" could be referring to a suburb of Ottawa in Ontario, Canada, or it could have other significations depending on the context in which it's used.
Head Office: KANATA - Keravel Loch'actif 1 Business Park, 56390 LOCQUELTAS - France
Phone: +33 (0)2 21 02 23 55
Website: https://www.kanata.fr/gb/ - Email: The text "contact@kanata.fr" appears to be an email address. There is no translation needed for email addresses as they do not change between languages.
SIRET: 847 692 746 00021 - Intracommunity VAT Number: FR 53 847 692 746